Customer Testimonials
They do a visual inspection of the vehicle and videotape it and send it to you. That gives me a comfort level.
Matt Muir is the best of the best. He is the best part of that service dept.
Got the deal for oil changes, ran out of them. Looking into what is accepting of the plans I had at the location we purchased said vehicle.
Ken Garff Chevrolet has always taken very good care of my truck and informed me of anything I needed to know. They always check for factory recalls and never skip steps. Oh, and my truck always comes back nice and clean with a fresh wash!
Excellent service and wonderful waiting area with good coffee and soda. The restrooms were nice and clean also.
Prices are outrageous, however i go for oil changes because they usually have a crazy good coupon for synthetic oil, then they do a little inspection so I know my tires, brakes etc aren't dead
Friendly. Efficient. Trust them. They always tell me upfront what needs to be done before doing things that I had not come on in fot
Every gentleman we spoke with was kind, courteous and helped with every question or concern we had. They were patient as we tried to find something I liked, then found me found something I LOVED, made me an amazing deal on the truck/trade, and then went so far as to stay well past closing to finish the paperwork so I could bring my new truck home. I HIGHLY recommend this dealership and these gentleman: Josh, Bradyrian, Brady and Kenny- every one of these gentleman were amazing to work with; ask for any one of these guys and they’ll ... Read More DealerRater - Aug 7, 2026
They do great work. From the front office, to the service bays to anyone I’ve come into contact with. Ken was particularly helpful.
Amazing experience servicing my vehicle here. Friendly staff, with extremely quick service. I can’t say enough good things.
Service manager, Wade, was above and beyond helpful getting our vehicle repaired and working with the warranty company.
Wade and the team took my vehicle and fixed an issue the other dealer were unable to diagnose.
They are always friendly and helpful. Appreciate their attention to detail. The waiting area is comfortable and use to have popcorn and other snacks- but since Covid they removed all that.
They were quick to help another dealership that we bought the truck from. Genesis was unable to fix our warranty work so they took out to Ken Garff and they took over the the repairs. They were easy to work with and got the job done in a timely matter. My other truck was having issues and I dropped it off at the dealership on Sunday and they got my truck diagnosed the next day in the morning and had the part to fix it and i was able to pick up my truck the next day. They even took ... Read More DealerRater - Aug 4, 2026
I loved how everything was and the sales rep Roy was amazing! He truly soothed all my worries and was able to send me home happy with a car I enjoyed! I will be coming back for any other cars I may get!!
Service department is always friendly and helpful. Matt always takes good care of us. He is the main reason we come there.
Their convenient location is right off the freeway and their service is always pleasant and helpful.
Thorough, organized, dependable, honest and skilled. Grateful for the courtesy Uber. Shows you understand the customer's needs. It's good to do business with you.
They listened to what truck I wanted and we ran a credit app right away to see what they could do for me. Long story short, they took care of me and got the truck I needed!
The people are really nice and friendly. Needs more park and But overall, it was a good experience
Great dealership. Great salespersons. Alex and McKenzie are the best. They did everything they could possible do to help me. I did not buy a car due to the price. The sales people helped get my price down and dealership also worked hard to fit my budget. I just couldn’t do the deal not to their fault but I wanted a beautiful car but didn’t want to break the bank at my age. Highly recommend this dealership for any car purchase or at least give them a shot to help you in a purchase they will do the ... Read More DealerRater - Jul 29, 2026
Ken Garff has always been exceptional to work with. I won’t go anywhere else for service on my vehicle. Thanks for the good work and being so good to work with.
They are efficient and timely. I trust them with my regular service and repairs. It's nice too be recognized and acknowledged by people I've worked with in the past. They really DO hear you!
I have been thee several times and keep coming back for the excellent service and meaningful updates. Ron is the best!!!
Colton was great to work with, the repair job went very well! I will be back for more work on my vehicles.
Went above and beyond bringing the truck to me from the dealership to my work for my and I to look at it. And also to have the unit repaired before I pick it up. Finance was easy as well.
Everything was taken care of in the amount of time provided. Great staff and spotless facility
Great company to deal with very fair and great people Roy did a great job getting the deal done in a timely manner
MacKenzie and team were outstanding, efficient, and very professional and worked hard to get us the vehicle we were looking for. Class act!
Excellent customer service!! Sam, our sales associate, was awesome to work with. We live in Montana so the majority of our deal was done over the phone. The process was easy and stress free. And we saved big $$ by going to Ken Garff Chevy in American Fork.
Very pleased with Ron in service, he always goes out of his way to ensure I am taken care of.
I trust Matt Muir at Ken Garff Dealership to take care of my automotive needs. They have taken good care of me for many years.
My salesman, Jared, is awesome. No pressure and answers questions even my sorry dumb ones.
From the moment we walked in, everyone treated us with respect and professionalism. Roy was responsive, transparent, and always kept us informed throughout the process. Josh in Finance went above and beyond to earn our business, taking the time to answer every question and making us feel valued rather than just another financial transaction. It was clear that management, sales, and finance were all aligned with the same goal—providing an exceptional customer experience. We never felt pressured, only appreciated. Ken Garff Chevrolet in American Fork has earned our trust and has become our dealership. Thank you to the entire ... Read More DealerRater - Jul 23, 2026
Kenn Garff did a great service on my truck and checked for any recalls. I have been happy with their service.
Close, convenient, effective. 15 word minimum intrusive and unreasonable for the average customer attempting due recognition.
I take my vehicle to Ken Garff everytime I need maintenance. They are friendly and I feel welcomed when I go there.
The day of my appointment to have the first oil change on my 2026 Corvette it was discovered that really did not have appointment. But Colton quickly resolved the mix up and got my car right in. I really appreciated the adjustments made to the oil change so I did not have to schedule it for another day. The service very timely and well done. Brett the GM at this has a great team!!!
They did a recall and service work on my pickup. They were very quick and efficient.
Our fourth vehicle through Ken Garff! We love them!! So good!! They are respectful or our wants and needs!! They explain all things that we need to know!’ We were looking for a certain color, and they called when our vehicle was on the train to Utah, letting us know that they had found the one we wanted!!
I had an appointment scheduled for a test drive with Alex. He was amazing, made the whole experience of trading in my vehicle super easy. We will be highly recommending him to friends and family.
It was a nice experience, the staff were very friendly. Can't think of much else to say.
I have always been pleased with the service received at the Ken Garff dealership. The staff are always friendly, kind and courteous. The work performed is always completed with high quality.
They were all great, nice, professional, and very patient with this single mom and her million questions and worries. Thank you all very much, they all knew I was talking to other dealerships, but they were by far the best and that's why I got my new Equinox from them and I love it.
The service team at Ken Garff Chevrolet did a great job with my vehicle. They listened to my explanation and gave our car a thorough examination and found the issue. The A/C on our Traverse stopped blowing cold last summer during a road trip to Minnesota. A local shop said it was low on refrigerant and was happy to top us off. The issue returned this summer, and I thought there must be something wrong. I took the car to a nearby shop, and they confirmed that the refrigerant was low again and refilled the system. They also added ... Read More Google - Jun 30, 2026
Always amazing service, clean waiting room, and helpful humans.
Ken Garff is the best customer service department. They communicate well and keep you posted if anything changes. I would recommend them to anyone looking for an honest service.
Their service department is great.
They found the issue with my car, texted me a report and video of the problem then were able to repair it. I didn't have to stay as long as I thought I would.
Matt Muir did a great job.
Fast and reliable.
Always great service! The service writers are extremely professional. Except for missing a valve stem cap, everything was done perfectly.
I saved money with advantage care. Setting an appointment was simple, on line. Easy to access the service dept., just drive up to the service bay. Received a real time video on the inspection. Going well.
Quick and very professional
Always a positive experience at Ken Garff Chevrolet. Thank you to my service advisor, Matt Muir on getting my truck completed on time to attend an appointment I had .
I got a reminder in the mail. Set up my appointment that morning on line for 1 pm that day. I would have got my car back that day but had a nail in my back tire sidewall on my C8 Corvette so I got it back the next day with the tire replacement.
Purchased a 2 yr old vehicle with extended warranty here. I’ve had to use the extended warranty twice for repairs it covers. The American Fork Ken Garff Chevrolet has been excellent to work with. They are not pushy. They let me know of other maintenance coming up due to mileage, but don’t guilt or push me into doing it. They are very articulate in explaining repairs and suggested maintenance and don’t talk down to me. I appreciate that they can explain mechanical lingo to me in a way that is easy to understand for someone with limited to ... Read More Google - May 13, 2026
I love that when my truck is being looked at, I get a video of their inspection and recommendations.
Always a good experience!
Ken Garff in American Fork has been top notch from day one. Just had my scheduled oil change and it went smoothly. I don't feel like they try to over sell unneeded products or services.
Fast and smooth with the process
I love Ken Garff Chevrolet. Great dealership and the service team is fantastic. My service advisor Ron always has great suggestions, savings options, and keeps me updated throughout the service.
First oil change and tire rotation
Great
Awesome customer service!!!
Tyler was very kind to work with and ensured I got the best care. He went out of his way to make things right and I appreciated his kindness and willingness to help!
kept clean. service writer friendly
Ron and Zach were wizards! They answered any questions I had and helped me out in an emergency situation and had me out of there in an hour! Seamless and great customer service.
Service was fast, and thorough. Best Chevy dealer in Itah
I can not say how much I appreciated Wade’s service and time. He is extremely professional, informative, upfront and honest. This is the type of employee I expect when coming to get my vehicle taken care of. 10/10 service overall!
Very communicative, clean waiting room, calm environment, only downside was that the drinks machine was out of order
Took my truck in for a recall, they found some leaky power steering lines and did an oil change. While doing repairs they broke chrome trim on the hood of my truck that I left reviews the very next morning and had to call to them to talk to them about it myself a day later. They sent me to another employees voicemail, it's been almost a week and I've heard nothing. Not very honest or caring place, they don't care if they break your stuff and hope you won't notice by saying nothing and taking ... Read More Google - Apr 27, 2026
Matt is always excellent 👍 to deal with.
They are thorough and professional. Couldn't ask for better service. Mr. Muir gives excellent information and advice.
First service on the new pickup.no problems to fix. Done in 45 minutes. First services are free!
We had warranty and service work done and as always, they did a great job in a very timely manner, and the work was covered through the warranty. We always have a good experience here.
Excellent customer service from Colton and technician.
Ron at Ken Garff went above and beyond for us. Our truck broke down far from home on our way to a long‑planned camping trip, and we were sure the whole weekend was ruined. Ron stepped in with incredible service, clear communication, and genuine care. Thanks to his effort, our truck was repaired early the next morning and we were back on the road without missing a thing. We’re truly grateful for his professionalism and kindness.
Matt Muir and the rest of the service team are top notch, helpful courteous and kind. Been a client for years!