Customer Testimonials
Always take my car in to get an oil change here. They provide a video summary of the service to show the work they have provided. So kind and helpful with Amy questions too!
One of the fastest and easiest car purchases I have ever experienced. Friendly staff. Would buy from them again.
The service department communicated with me through the whole process and even sent me a video showing me the work that needed to be done. A part that was on backorder caused it to take a little longer than expected, but the service was great.
Great to work with
The employees are always helpful and informative
They went above and beyond to get my truck working again thank you guys
Very happy with the service
Very kind people
I make the 30 min drive just to come here. Very professional service team. They even record the work performed on you vehicle. I'll continue to come here long as I have my Chevy
I like the video they send showing my car as they look it over and showing me what’s wrong
Fast an efficient
Always very kind and helpful. Services are excellent.
This was my first time buying a car from a dealership. Jacob Kader was very informative and helped me throughout every step of the way. The car looks amazing and is exactly what I was looking for! Thank you.
We had a difficult situation and the sales team (Corbin Herd and Alex his manager) did a great job listening to our situation and getting the transaction done. They were very kind and patient with us.
I thought it was awesome that you gave a free Uber so I was able to get my things done at home and not just sit there and wait for five hours. I was surprised at how much it cost to get a key done. I should’ve asked before. If I knew it was gonna cost that much I would’ve done a little research to see if I could’ve gotten it cheaper anywhere else. But I am glad to have an extra set of keys now. I left something in the car and had to get it ...
Fantastic service, Roy got me in and out and couldn’t have been easier to deal with! Great experience
Huge shout out to Jacob K. He was awesome! Listened to everything I wanted and helped my husband and I with everything we needed. We had come down from SLC for a Trailblazer LT, but ended up leaving with an ACTIV model instead and in our budget. I’m very impressed with the service I received after weeks of looking, I should have came here first! I would recommend anyone looking for a new vehicle to come here and ask for Jacob.
Friendly advisor, quick service and I was out of there in no time. Also were very clear in explaining a promotional service that was offered and helped me understand the value. Will be back.
This will forever be my favorite Ken Garff Place/Dealership. Always on top of everything and with the fastest service ever.
Great service department—from Colton (superb direct customer service/interaction) to the dedicated technician (diagnosed, then persevered with technical computer repair). Add the spacious, clean customer waiting area and excellent courtesy shuttle (Uber) service and Ken Graff Chevrolet (Cadillac) scores a perfect 10 in my book!
Always great personal service from Matt.
Easy communication and quick turnaround time! I loved receiving a video update of my car after initial inspection and diagnosis, which allowed me to see what’s going on in a fast and convenient way. Thanks for the service!
Helpful and nice
Troy and the team at Ken Garff Chevrolet do an exceptional job. They are professional and efficient at what they do. The organization should be proud!
Car shopping is the least enjoyable thing on the planet. But not with Jacob on your side. We have been looking high and low for a dream car and he definitely is the one you will want to work with. Knowledgeable, kind, patient, understanding… oh, and NOT pressuring at all. Definitely would do business with him again. We really appreciated the care we received while at Ken Garff. Thank you!!!
Agent worked out outter state deal to purchase vehicle
They were very understanding and accommodating with my situation when my car died and we didn’t know how much it would cost for the repair. Once it was determined the cost was more than the worth of the vehicle, they were quite patient with me as I determined if I was going to buy a new vehicle or proceed with the repair, and once I got a new vehicle, they were also very patient as they waited for me to arrange to have the car hauled off the lot. I do take away one star because the person who ...
Simple and friendly
Had an appointment for an oil change and was in and out very quickly with a clean, serviced car.
Very friendly, explained everything and had Uber take me home and bring me back.
I went in for a Ram 3500 on the lot and was helped by Brady. He is awesome. A really honest guy who communicates very well. I am extremely satisfied with my purchase and I think that because of Brady this was my best car buying experience ever. He told me everything about the vehicle (good and bad) and while he was trying to sell the car because that is his job, I know he also did not want me to buy it without all the facts.
Matt helped me schedule multiple recalls on my truck and everything was done in a timely and efficient manner.
Brought out Traverse in for a steering sensor issue. The folks at Ken Garff Chevy took care of me and my vehicle. They were very professional, fast, and communicative. The service technician even makes a vlog to share with the customer before the do any work. I appreciate the high level of care these guys give their customers. Well done, Ken Garff Team!
Excellent help and atention
Complete professionalism in the entire process. Corbin was a pleasure to work with on the deal.
Bought my first truck with these guys. They had great service and I could not have asked for a better experience.
Talked about options for how to fix the issue. They were knowledgeable of the fixes that would be appropriate and gave price options for each. Thank you and appreciate the service.
The buying process was so refreshing. We knew what we wanted, we weren’t forced into anything additional and the staff clearly listened to what we needed. Jacob Kader, our sales professional, was top notch.
The seller Roy is spectacular in how he treats his customers Thank you.
Fast and professional service. I set an appointment online for an oil change and they got me in and out in a timely manner. Took me a few extra seconds to find my truck afterwards, because I was looking for the dirty mess of a truck I brought in and they returned it to me sparkling clean.
They were able to solve our problem and we're so helpful, kind and patient! I love the transparency of this company. I never felt pressured and the staff explained everything to me in a respectful and understandable way. Definitely be using them in the future!!
👍👍👍👍👍
First time customer. Great overall experience from setting up an online appointment, to having a specific time to drop off, video from the technician from the shop of my vehicle, to parts, to text updates and payment options. Clean waiting area, friendly staff. I will be returning as a customer. Thanks.
The guys were really nice. Troy was very helpful and if he didn't have the answer he found it.
The service department took really great care of me. Great communication through the whole service process. Thx
They were very nice and helpful and had my vehicle ready when I got there
I have never had a dealership be so attentive they went above and beyond by sending me video of the vehicle tear down and clear communication over the phone and email
Went here for an oil change. Great service and friendly employees. I received a video from them with an assessment of the wear and tear of different parts and how much life was left for each. Price was great. Clean bathrooms and lobby/waiting area with free pop, coffee and hot chocolate. Would recommend!
I always get great service from Ken Garff Chevrolet in American Fork and I feel they really check out my vehicle instead of just checking the boxes, the same can not be said for their Ford dealership right next door
They always get me in and out quickly, Matt and the crew are always courteous and take good care of my needs.
Great job
I had my *almost new* truck towed here for service after some DIY maintenance took it out of commission. The service advisor (Jon) was extremely easy to work with and made the process easy and worry free. My vehicle was done the next morning, not needing any parts or repairs just some minor adjustments covered in their shop fee. Communication throughout was helpful, by way of their texting tool. Thanks for helping, and only what was necessary!
Always get top notch service from Ken Garff, whether it’s buying a new vehicle or service or any issues. Very satisfied.
I recently had the pleasure of working with Corbin to purchase a used car, and I cannot speak highly enough of his service. He was extremely knowledgeable, patient, and professional throughout the entire process. He was also very accommodating in coordinating a repair for the car, ensuring that everything was taken care of in a timely manner. Corbin went above and beyond to provide exceptional customer service and made the buying experience as smooth as possible. His dedication to his customers is truly impressive, and it's clear that he takes great pride in his work. I highly recommend Corbin ...
I have been going up to Salt Lake since 2016 for service on my new 2016 Silverado 3500HD purchase. Finally I got tired of going all the way to Murray for service so I purchased some add on items online and had them shipped to Ken Garff for installation. I am so glad I did. What a wonderful experience. When I spent $65k on my new truck and I plan on keeping it for 20 years so I want it take care of it. This service team looked over my vehicle while doing some simple add on installations and found a couple of ...
Matt my service rep, he was awesome! So helpful and got me all taken care of.
The easiest vehicle purchase I've ever made. Troy and Bradyrian, were super helpful, honest, and knowledgeable. I highly recommend this dealership!
I needed a recall repair done on my Silverado. The scheduling process was really easy, they were super friendly and even provided a ride to and from my home so I did not have to wait in the lobby for the repairs at no charge.
Troy was great. No high pressure BS. I could tell he is more interested in the long term view of the business.
They did a good job I did not like the bad mouthing of other car care companies. I go to you because I know the work is getting done.
They really know how to take care of us. They follow up regularly to make sure we’re doing good and the car is taken care of. Couldn’t ask for more!
I was an hour early and they still completed the job. Great place to go and get my truck serviced.
Josh is the best! Definitely buy all my vehicles here!
Jacob Kader really helped me out getting my second car. He made the whole process easy and made sure it was everything I wanted before pulling the trigger, lowering the anxiety of it all! Let’s hope no one totals this one lol
Best experience I have ever had. I love this place. It is close to where I live.
What a great place to take my GMC. They were quick and got things done faster than they said.
Was good that the Car wash was available this visit. Service done quickly and correctly.
Very good customer service and there are honest, they fix my truck right away I'm very pleased with their work.
Great service
Love their customer service, and how fast I was able to get the paperwork done on my new truck.
Thanks Troy you are awesome.
Turning squeak was not completely resolved on my first service visit, but was fixed when I brought it back. Was very happy that I was not charged for the second visit
Great service in their department. Told me what needed to be checked, and saved me money. Colton is a great Advisor, down to earth, and honest.
Following a car accident, and a personal tragedy, I didn’t have the mental strength to get out and car shop! Ken Garff, Mike and Tj made it all happen for me without any hassle! I literally bought my car from home in my pajamas! Thank you doesn’t feel like enough, but truly, from the bottom of my heart, THANK YOU!!
Staff was very friendly and didn’t push anything on me. Colton was very helpful and answered my many calls and questions.
They did an amazing job! We paid for the 3 oil changes, tire rotation and car washes which was such a good deal but the car wash was broken.. so I’m a little upset we didn’t get a discount or like an extra voucher for a car wash since I couldn’t get one today.
I trust Ken Garff Chevrolet to give my 2018 Chevrolet Trax quality care and expert analysis. 5 ⭐
Ken Garff service staff have always treated me great. They keep me informed of the status of my vehicle service and when it does or doesn't need something taken care of. I don't have to worry when i pull out whether the work was done right.